Terms and Conditions

To ensure a smooth experience with our services, we strongly recommend all customers read the customer guidance provided. This document outlines important details about our processes, policies, and expectations, helping you make the most out of our offerings.

General Terms

• All appointments are subject to availability and confirmation.
• Payment is due upon completion of service unless otherwise agreed.
• Clients are responsible for providing access to the property at the scheduled time.
• Any changes or cancellations must be made at least 24 hours in advance.
• For a full list of terms and policies, please refer to our Customer Guidance document.

Estimates and Service Scope

Estimates are based on the information provided by the customer, including property size, number of rooms, condition, selected service, frequency, access, pets, requested add-ons, and other relevant details. Unless expressly stated otherwise in writing, an estimate is not a guaranteed fixed price. If the actual property condition or requested work differs materially from the information supplied, Nice Maids Cleaning Services ("Nice Maids") may recommend changes to the price, duration, team size, or scope. Nice Maids will communicate material changes and request authorization before performing additional chargeable work.

The services to be performed are limited to the cleaning type, checklist, add-ons, and special instructions confirmed by Nice Maids. Tasks not included in the confirmed scope are not covered by the service or the Make-It-Right Guarantee. See our Cleaning Checklist and Transparency Standards.

Customer Responsibilities and Access

The customer is responsible for providing accurate booking information, safe and timely access, functioning utilities, and reasonable working conditions. The customer should secure valuables, medications, confidential documents, fragile or irreplaceable items, weapons, and pets before service. Excessive clutter, unsafe conditions, active construction, pests, mold, biohazards, aggressive animals, unavailable utilities, or inaccessible areas may prevent or limit service. Nice Maids may decline or stop work when conditions are unsafe or materially different from those disclosed.

24-Hour Make-It-Right Guarantee

If Nice Maids misses an area or task included in the customer's confirmed cleaning scope, the customer must notify Nice Maids within 24 hours after completion of the service. The notice should reasonably identify the concern and may include photographs or other information needed to evaluate the request.

If the request is eligible, the customer agrees to provide Nice Maids with a reasonable opportunity to inspect and correct the affected area. Nice Maids' primary remedy under this guarantee is a complimentary touch-up of the eligible area, scheduled as soon as reasonably possible. The guarantee does not automatically entitle the customer to a refund, credit, discount, chargeback, or complete re-cleaning.

The guarantee does not apply to work outside the confirmed scope; tasks the customer declined; areas that were cluttered, inaccessible, unsafe, or unavailable; conditions caused or affected by occupants, guests, pets, contractors, or third parties; permanent stains, wear, discoloration, damage, mold, pests, or biohazards; or results that cannot reasonably be achieved through ordinary professional cleaning. A request may also be ineligible if another person or company cleans, alters, repairs, or otherwise changes the disputed area before Nice Maids has a reasonable opportunity to inspect or correct it.

Nothing in this section limits rights that cannot legally be waived under applicable law. See the full 24-Hour Guarantee page for a plain-language summary.

Add-Ons and Excluded Services

Optional services and add-ons must be requested and confirmed in advance. Unless specifically listed in the confirmed scope, services such as interior appliance cleaning, interior cabinet cleaning, interior window cleaning, heavy organization, laundry, dishes, high or difficult-to-reach areas, moving heavy furniture, exterior work, post-construction debris, hazardous-material removal, mold remediation, pest treatment, and specialty restoration are excluded.

Cancellations and Rescheduling

Any changes or cancellations must be made at least 24 hours in advance. Nice Maids has not published a separate lockout fee or late-cancellation fee at this time; if one applies to your booking, it will be disclosed to you directly before it is charged.

Payment Authorization

Payment is due upon completion of service unless otherwise agreed in writing. Nice Maids does not store sensitive payment information directly through website forms unless handled by an approved secure payment provider.

Damage or Breakage Reports

Customers should report suspected damage or breakage promptly and provide reasonable supporting information. Nice Maids will review the circumstances and communicate the next steps.

Contact for Service Concerns

Questions, service concerns, and guarantee requests may be submitted through the website contact form or by using the verified telephone number or email address displayed below.

Privacy Policy Summary

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For the full privacy policy, please visit our Privacy Policy page.

Contact Us

Nice Maids Cleaning Services LLC
Location: Monrovia, MD 21770
Phone: (240) 891-2155
Email: nicemaidscleaningservices@gmail.com