Our 24-Hour Make-It-Right Guarantee
If we miss an area included in your confirmed cleaning checklist, contact Nice Maids within 24 hours after your service. Tell us what was missed and, when helpful, provide photos. We will review your request and arrange a complimentary touch-up of the eligible area as soon as reasonably possible.
How Our Guarantee Works
1
Contact us within 24 hours
Use the phone number, email address, or service form displayed on the website.
2
Describe the concern
Identify the room or task that was included but missed. Photos may help us review the concern quickly.
3
We make it right
After confirming eligibility, Nice Maids will arrange a complimentary touch-up for the affected area within a reasonable scheduling window.
Guarantee Conditions
- The concern must be reported within 24 hours after the service is completed.
- The area or task must have been included in the confirmed service scope or cleaning checklist.
- Nice Maids must be given a reasonable opportunity to inspect and correct the concern.
- The remedy is a complimentary touch-up of the eligible area; the guarantee does not automatically provide a refund, discount, or full re-cleaning.
- The guarantee does not apply to tasks declined by the customer, excluded from the service, blocked by clutter, inaccessible, unsafe, or prevented by utilities, pets, occupants, contractors, or other conditions outside the cleaning team's control.
- The guarantee does not cover permanent stains, wear, damage, discoloration, mold, pests, biohazards, or conditions that ordinary professional cleaning cannot safely correct.
- Requests made after another cleaner or contractor has worked on the disputed area may be ineligible because Nice Maids can no longer verify the original condition.
Full legal terms are set out in our Terms and Conditions. See also our Cleaning Checklist and Transparency Standards.
Guarantee Questions
Contact Nice Maids within 24 hours after the service and identify the area or checklist item that was missed. After confirming eligibility, we will arrange a complimentary touch-up as soon as reasonably possible under our 24-Hour Make-It-Right Guarantee.
The primary remedy is a complimentary touch-up of the eligible area. A report does not automatically qualify for a refund, discount, or complete re-cleaning. See the Terms and Conditions for the full policy.